Case of a lost parcel :
If 5 days after the shipment of your order, you still have not received your package, you must contact us by e-mail so that we can launch a search with the carrier. You can write us at contact@mypilotcollection.com.
After 21 days of research, if the package has not been found, we will send the same package back at our expense.

Case of a damaged parcel:
We make every effort to pack our items with the greatest care. Nevertheless, we ask you to check your parcel on receipt. If your item appears to be damaged, we ask you to contact us as soon as possible so that we can proceed with a refund or a credit note. If your package arrives open, we recommend that you refuse the package. You can write us at contact@mypilotcollection.com.

It may be a partial delivery, in which case this will be indicated on the invoice. If this is not the case, we are sorry for the inconvenience. We invite you to contact us by e-mail in order to solve this problem as soon as possible. You can write us at contact@mypilotcollection.com.

If your item is faulty, please contact us by e-mail, enclosing photographs of the product showing the fault(s).

You can write us at contact@mypilotcollection.com.

We will contact you as soon as possible to inform you of the procedures to follow.

Distance selling regulations give you 14 days from the date of receipt of your parcel to return your item. You can therefore return your item within 14 days of receiving your order for a refund or an exchange.

Before returning an item, you must make a return request to the after-sales service. Log in to your account, under the heading My Orders. Select the order you wish to return and complete your request. The status of your return request will be visible in the Product Returns section.

The items must be returned in their original condition, so that you can benefit from the right of withdrawal. Only products returned in their entirety, in their original packaging, complete and intact, unopened, and in perfect condition for resale will be accepted. Any product that has been damaged, or whose original packaging has been damaged or opened, will not be refunded or exchanged. Please note that for any product that has been unpacked, damaged packaging and traces of use, we reserve the right to apply a discount.

Your package is under your responsibility until it arrives in our premises. It is therefore essential to pack the items well to ensure that they arrive in good condition.

Also, any product that has been activated (guarantee launched) cannot be taken back.

This right of withdrawal is exercised without penalty, with the exception of the cost of return which will be at your expense.

Upon receipt of the product and after verification of the integrity of the article, My Pilot Collection will reimburse you within 1 month or will send you your new article. In the event of a refund, you will be reimbursed by crediting your bank account if you paid by credit card, or by cheque in other cases. Shipping costs incurred on the first delivery are not refunded. For purchases for which shipping costs were offered, 5.90€ will be deducted from the amount to be refunded.